Technical Support > System Requirements
LiveOnline@UT System Requirements
You may need to check your system requirements, configure your browser or download additional software. This section will guide you through those processes.View Requirements
Get started by checking your setup and downloading the troubleshooting guide.
PC requirements
Mac requirements
Client Troubleshooting Guide [PDF] (46 pages)
Trouble with PDF files? Download the latest version of Acrobat Reader.
Check Your System Automatically
The link below will take you to a web page that will perform an automated System Check of your browser, network connection, and audio setup to ensure that your computer is ready to attend a LiveOnline@UT Centra class.
System Check link
System Check Tutorial [FLASH] (view transcript)
Download Centra Software
These links are also available under Downloads on the left side of your Schedule page when you are logged in to the LiveOnline@UT server.
PC: Download Centra [EXE]
Mac (Intel): Download Centra [DMG]
Mac (PowerPC): Download Centra [DMG]
Test Flights
Test Flights give you the opportunity to log in and test your system for LiveOnline/Centra class before the semester begins. You will need to attach speakers and a microphone to your computer to fully test your in-class audio. Test Flight dates and times are announced on the LiveOnline@UT homepage a week or two before each semester starts. To attend a Test Flight, you will normally:
1) Go to the LiveOnline@UT homepage and look for a link to the Test Flight from the announcements.
2) Enter your email address when prompted and click Attend. You may be asked for your first, last, and display name (what you would like to be called in class). Enter those if prompted and click Attend.
3) When the classroom window launches (this may take a few minutes), the Centra Audio Wizard will open on top of the classroom window. Follow the instructions to test your audio. A tutorial on the Audio Wizard ais available.
4) A technical support person who is monitoring the session will greet you. Other people may be in the room before you so please be patient and you will be acknowledged. You will be asked if you can hear and speak in session and then given time to play with the various buttons available to students in the classroom interface. You are free to log out (close out the window) when you like.
5) If you have any questions or problems during the Test Flight, support personnel are available via telephone (865.974.3117 or 1.877.974.3117) to assist you.
Note: You can pre-test your computer at any time by running the System Check on the LiveOnline@UT homepage.